Refund Policy

This Refund Policy applies to purchases of ScoutPing made through https://scoutping.clearexplained.com/ or through a ScoutPing checkout flow.

1. Payments processed by Paddle

ScoutPing uses Paddle for payment processing. Paddle may act as the merchant of record, reseller, payment processor, tax handler, invoice provider, and buyer-support provider for ScoutPing purchases.

This means your payment, receipt, subscription management, cancellation flow, tax handling, and refund request may be handled through Paddle.

2. Subscription cancellations

If you purchase a recurring ScoutPing Pro subscription, you may cancel it before the next renewal date to avoid future charges.

Unless otherwise stated by Paddle or required by law, cancellation usually takes effect at the end of the current paid billing period. You may continue to have access to paid features until that period ends, unless the subscription is refunded, reversed, disputed, terminated, or otherwise made inactive.

To cancel, use the subscription management link in your Paddle receipt email, the billing management flow provided by ScoutPing, or Paddle buyer support.

3. How to request a refund

The recommended way to request a refund is through Paddle, using one of these methods:

• open the receipt or subscription confirmation email from Paddle and use the available support or manage-subscription link;
• visit Paddle buyer support at paddle.net;
• contact ScoutPing support and include enough information for us to help identify the purchase.

You can also contact ScoutPing at support@scoutping.clearexplained.com. Please include:

• the email address used for purchase;
• your Paddle order, transaction, or receipt reference if available;
• the purchase date;
• the reason for the refund request;
• screenshots or technical details if the request relates to a product-access issue.

ScoutPing may help investigate product-access issues, but Paddle may make the final refund-processing decision depending on the payment, country, transaction type, legal rights, and Paddle policies.

4. When refunds may be granted

Refunds may be granted where required by applicable law, where Paddle’s policies apply, or where the circumstances justify a refund after review.

Examples may include:

• duplicate charges;
• billing or processing errors;
• failure to provide purchased access after payment is confirmed;
• persistent material technical issues that prevent reasonable use of the purchased Pro features and cannot be resolved in a reasonable time;
• other cases where applicable consumer protection law, Paddle policy, or transaction-specific review requires or supports a refund.

Submitting a refund request does not guarantee approval unless a mandatory legal right applies.

5. When refunds are usually not granted

Unless required by applicable law or Paddle policy, refunds are usually not granted for:

• change of mind after purchase;
• lack of usage after Pro access was provided;
• failure to get interviews, clients, contracts, revenue, or other business outcomes;
• temporary issues caused by browser setup, extension permissions, disabled browser state, or user-side configuration;
• issues caused by third-party websites, third-party services, Upwork interface changes, Telegram availability, Paddle availability, or browser behavior outside ScoutPing’s direct control;
• claims that conflict with the product description, limitations, or requirements shown before purchase.

This section does not override mandatory consumer rights, statutory withdrawal rights, or Paddle’s applicable buyer protections.

6. Digital product and access after refund

ScoutPing Pro is a digital service for a browser extension.

If a refund, chargeback, payment reversal, subscription cancellation, failed renewal, or billing dispute changes the billing status, ScoutPing may update or remove Pro entitlement for the related account.

If a refund is issued, access to the paid ScoutPing Pro features connected to that purchase may end.

7. Renewal charges

ScoutPing Pro subscriptions may renew automatically unless canceled before the renewal date.

You are responsible for canceling before renewal if you do not want future charges. Cancellation after a renewal charge does not automatically guarantee a refund for that renewal unless required by law, Paddle policy, or transaction-specific review.

8. No guarantee of results

ScoutPing helps monitor Upwork search result pages, apply filters, and show alerts for potentially relevant jobs.

ScoutPing does not guarantee job invitations, interviews, clients, contracts, revenue, ranking, response rates, or any business outcome.

Refunds are not granted only because a user did not receive work, income, replies, interviews, or contracts.

9. Product limitations

ScoutPing works while Chrome or a Chromium-based browser is running and the extension is installed and enabled.

ScoutPing is not an official Upwork product and is not affiliated with, endorsed by, sponsored by, or officially connected with Upwork.

ScoutPing may need updates if Upwork changes its website, search result layout, interface, access behavior, or technical restrictions.

10. Chargebacks and payment disputes

If you believe there is a billing issue, please contact Paddle or ScoutPing support before opening a chargeback or payment dispute where possible.

A chargeback, payment dispute, or payment reversal may temporarily or permanently affect Pro access while the transaction is reviewed.

11. Mandatory consumer rights

Some countries or regions provide mandatory consumer rights, withdrawal rights, refund rights, or remedies for products that are faulty, not as described, or not fit for purpose.

Nothing in this Refund Policy limits rights that cannot legally be limited.

If this Refund Policy conflicts with mandatory law or Paddle’s applicable Buyer Terms for your transaction, the mandatory law or applicable Paddle terms may apply.

12. Related pages

13. Contact

ScoutPing, a product by Andriy Freyik
Email: support@scoutping.clearexplained.com
Website: scoutping.clearexplained.com
Location: Ukraine